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We have implemented a Total Quality Management program strategy, to achieve our goal of complete customer satisfaction. The bedrock of this strategy is a set of three steps, which represent the crucial stages necessary to maximize efficiency within an organization. These are:
- Benchmarking
- Re-engineering
- Measuring improvements
The main areas of our well-structured Quality Management System are:
- Quality Policy
- Quality Organization
- Process Framework
- Project Planning and Monitoring
- Project Procedures
- Quality Audits
- Defect Management
JND has also evolved a sophisticated process for verifying the quality of people being recruited. This "Skill Assessment" process is used to ensure that the individuals we present to our clients are of the highest calibre. Additionally, we undertake a host of initiatives that enable us to determine where we stand in terms of customer satisfaction, employee satisfaction and delivery of service. |
